Support

Game: Cozy Pottery (listed in the stores as “Cozy Pottery: Clay Studio”), application ID com.EvgeniiBudanov.RealPottery.

Developer: Evgenii Budanov, independent developer.

Support email: budanov.evgeni@gmail.com

Updated: 29 August 2026

---

How to get in touch

Write to budanov.evgeni@gmail.com — the developer reads every message personally and usually replies within a few business days. English and Russian are both fine.

To get an answer in one round trip, please include:

• your device model and system version — for example, “iPhone 12, iOS 17.5” or “Xiaomi Redmi Note 11, Android 13”;
• the game version, shown in the “Version” section of the store page;
• what happened, and what you expected instead;
• a screenshot or a short screen recording if the problem is visible.

Frequently asked questions

My progress is gone. Can it be restored? The game has no accounts and no cloud saves: your progress, the shapes you have made, and your settings are stored on the device itself. Unfortunately this means progress cannot be recovered after the game is deleted, reinstalled, or the device is reset.

Can I move my progress to another phone? No, for the same reason: the save file lives on the device and is never uploaded anywhere.

How do I start over? Menu → “Start over”. This erases all progress and cannot be undone.

How do I change the language? The game has no language switch of its own — it follows the language set for the app in your system settings. English, German and Russian are available.

• iPhone and iPad: Settings → Cozy Pottery → Language.
• Android 13 and later: Settings → Apps → Cozy Pottery → Language.
• Android 12 and earlier: the system has no per-app language setting, so the game follows your phone's language. If that language isn't one of the three, you'll get English.

There is no sound. Check the “Music” and “Sounds” switches in the menu. On iPhone the game plays even with the silent switch on — that is intentional. If your own music or a podcast is playing, the game pauses its soundtrack and resumes it from the same spot once you stop your player; sound effects keep playing.

How do I turn off vibration? Menu → “Vibration”.

The game crashes, freezes, or runs slowly. Write to us and be sure to include your device model and system version. If the crash happens at the same point every time, describe that point — it is the fastest way to find the bug.

Are there ads or purchases? No. The game is free, with no ads, no paid features, and no subscriptions.

Which devices are supported? iOS 15.0 and later, Android 7.1 and later. The game runs on both phones and tablets.

What data does the game collect? Gameplay statistics, a recording of how the game goes (touches, button presses, the vase shape), and crash reports — without your name, contacts, or advertising identifiers. The details, your rights, and how to have data deleted are described in the privacy policy: https://pepepriv.github.io/cozy-pottery-legal/

How do I withdraw consent or have my data deleted? You can turn collection off in the game: “Menu → Advanced settings → Analytics”. Session recordings on the server are then deleted on their own. To have everything else deleted, write to budanov.evgeni@gmail.com and include your installation identifier — it is shown on the same screen, at the bottom.

Is the game suitable for children? The game is not directed at children under 13.

Ideas and feedback

Those are welcome at budanov.evgeni@gmail.com too. The game is made by one person, so a reply may take a few days, but every message is read.

---

Privacy policy: https://pepepriv.github.io/cozy-pottery-legal/